Get in touch with us at any time

If you placed your order online, you have the option to cancel the order if it has not been shipped right from your profile. You can't make changes to your order online, if you need to change your online order please contact info@catels.com. If your order was placed over the phone or email you may contact your account manager or our customer care team via email or phone to help you modify or cancel the order if it has not already been shipped. 

Simply visit the create an account section and enter the details for your business. You will get instant access and you can start buying online by visiting our online ordering platform. 

You have four payment methods: 

Credit Card, Debit Card, ACH or Check

Credit Card: Visa, MasterCard, Discover and American Express credit cards accepted. When placing a domestic order either online or over the phone, please provide us with the credit card number, 3-or-4 digit security code, full name of cardholder, billing address, phone number, and the card's expiration date. 

Note: You will automatically get a credit card receipt right after your purchase

Payment via check - regular or overnight

California Hotel Solutions LLC

PO BOX 530932

San Diego, CA 92153

+1 (800) 966-2177

Please list your account number and invoice number(s) in your remittance. All remittance documents such as payment confirmation numbers and invoice details should be emailed to: ar@catels.com