Return policy

Return Policy

At CATELS, we stand behind the quality of our products. If you need to return an item, please review the guidelines below to ensure a smooth return process.

Eligible Returns

We accept returns for products that are:

• In new, unused, and resellable condition

• In their original, unopened packaging

Used or washed items will not be accepted.

Return Window

• Standard products: Returns accepted within 60 days of delivery

• Electronics: Returns accepted within 30 days of delivery

Non-Returnable Items

• Custom and special order items are not eligible for return.

Return Authorization Required

All returns must be pre-approved.
To request a Return Authorization (RA), email us at with your order number and reason for return.

Restocking Fee

A 15% restocking fee applies to all non-defective returns.

Return Shipping

Return shipping costs are the responsibility of the customer, unless the product arrived damaged or incorrect.

Refunds

Once your return is received and inspected, we’ll issue a refund to your original payment method.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, notify us within 10 days of receipt.
Proof of damage (photos) will be required for a replacement.

Email: info@catels.com
Phone: 800-966-2177

Applies to U.S. Shipments Only

This policy applies to orders shipped or delivered within the United States.