Privacy policy

1. WHAT INFORMATION DO WE COLLECT?

Personal Information You Provide to Us
We collect personal information that you voluntarily provide, including but not limited to:

• Name
• Email address
• Phone number (including mobile numbers)
• Business or delivery address
• Account login credentials
• Preferences and communication consents

This includes information provided when:

• You fill out forms on our website
• You contact us for service or support
• You opt in to receive SMS/text messages or email marketing

Automatically Collected Information
We also automatically collect certain information when you visit our website, such as:

• IP address
• Browser and device characteristics
• Pages visited and time spent on our site
• Cookies and tracking technology data

2. HOW DO WE USE YOUR INFORMATION?

We use your information for purposes such as:

• To provide, operate, and maintain our services
• To process and deliver orders
• To respond to inquiries and provide support
• To send you administrative messages, updates, and service notifications
• To send promotional and transactional messages via email or SMS, only if you’ve opted in
• To improve our website and services

3. SMS CONSENT AND TEXT MESSAGES

If you opt in to receive SMS/text messages from us:

• You will receive messages related to orders, support, promotional offers, or other business-related communications.
• SMS consent is not shared with third parties or affiliates for marketing purposes.
• You can opt out at any time by replying “STOP” to any SMS or by contacting us.

4. WHO DO WE SHARE INFORMATION WITH?

We only share your personal information as necessary and in the following cases:

• Service Providers: With trusted vendors who help us operate our business (e.g., payment processors, logistics, SMS gateways).
• Legal Compliance: If required by law or to protect legal rights.
• Business Transfers: In connection with mergers, acquisitions, or business restructuring.

We do not sell or rent your personal information.
SMS consent will not be shared with third parties or affiliates for marketing.

5. HOW DO WE STORE AND PROTECT YOUR INFORMATION?

We implement security measures to protect your personal data, including encryption, firewalls, and secure access controls. However, no system is 100% secure, and you share information at your own risk.

6. DATA RETENTION

We retain your data only as long as needed to fulfill the purposes outlined in this policy or as required by law. After that, we securely delete or anonymize it.

7. YOUR PRIVACY RIGHTS

Depending on your location, you may have rights to:

• Access, correct, or delete your personal data
• Withdraw consent for marketing communications (including SMS)
• File a complaint with a privacy authority if you believe your rights are violated

You can make any requests by contacting .

8. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to improve functionality and personalize your experience. You can adjust cookie settings in your browser preferences.

9. THIRD-PARTY LINKS

Our website may include links to third-party websites. We are not responsible for their content or privacy practices. Please review their privacy policies separately.

10. POLICY FOR MINORS

Our services are not intended for children under 18. We do not knowingly collect data from minors. If we become aware, we will delete it promptly.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy as needed to reflect legal or operational changes. We will notify you of any significant changes and update the "Last Updated" date.

12. CONTACT US

California Hotel Solucions, LLC DBA CATELS
PO BOX 530932

San Diego, CA 92153
Email: info@catels.com