We believe every member deserves to work with a partner they can count on. At CATELS, our commitment to your satisfaction is backed by a guarantee. If for any reason you are not completely satisfied with your purchase, we will work with you to return the products that you purchased and work with you to make things right. If you have any questions about our guarantee or would like to request a return and refund you can call one of our member care specialists at 888-622-4623 or if you work with an account manager you may contact your manager. No questions asked.